Frequently Asked Questions

Welcome to Harle Billiard Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium billiard equipment, global shipping, and customer service policies. Whether you’re a professional player or a home enthusiast, this guide will help you navigate your shopping experience with us.

About Our Products

What types of billiard products do you specialize in?
We specialize in high-quality billiard equipment including:
  • Custom and premium pool cues (carbon fiber shafts, break cues, jump cues)
  • Professional-grade cue cases in various sizes (from 1×1 to 4×8 configurations)
  • Billiard accessories (bridge sticks, joint protectors, cue balls)
  • Durable hard cases for cue protection
Our products are designed for serious players who demand tournament-grade performance and durability.
How do I choose the right cue case size?
Our cases are organized by configuration (number of butts x number of shafts). Consider:
  • 1×1 or 1×2 cases: Ideal for players with one primary cue
  • 2×2 or 2×3 cases: Perfect for players with a playing cue and break/jump cue
  • 3×5 or larger cases: Designed for professionals with multiple specialty cues
  • Visit our Cue Cases by Size or Cue Cases by Style sections for detailed guidance
Are your carbon fiber shafts tournament-approved?
Yes, our carbon fiber shafts meet professional tournament specifications. They offer superior consistency, reduced deflection, and enhanced durability compared to traditional wood shafts.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is there a minimum order amount for free shipping?
Yes, orders of $50 or more qualify for our free shipping option via EMS. For orders under $50, we offer affordable standard shipping at $12.95 via DHL or FedEx.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 2 hours of placement while your order is still in processing. Contact us immediately at [email protected] with your order number.

Shipping & Delivery

What are your shipping options and timelines?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95):
    – Carriers: DHL or FedEx
    – Processing: 1-2 business days
    – Delivery: 10-15 business days after dispatch
  • Free Shipping (Orders $50+):
    – Carrier: EMS
    – Processing: 1-2 business days
    – Delivery: 15-25 business days after dispatch
All orders include full tracking capability.
Do you ship worldwide?
We ship globally from our Atlanta headquarters, except to some Asian countries and remote areas. For specific country availability, please email [email protected] before ordering.
How is my billiard equipment packaged for shipping?
All items receive professional-grade protection:
  • Cues are securely wrapped and placed in rigid tubes
  • Cases are boxed with protective cushioning
  • Fragile items receive additional padding
  • All packages are sealed for weather resistance

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date of receipt for unused items in original condition with all packaging. Please note:
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Custom or personalized items cannot be returned
Contact us at [email protected] to initiate a return.
What if my item arrives damaged?
In the rare event of shipping damage:
  1. Document the damage with photos
  2. Keep all original packaging
  3. Contact us within 48 hours of delivery
We will promptly arrange for replacement or repair at no additional cost.
How long do refunds take to process?
Once we receive your return:
  • Inspection: 2-3 business days
  • Refund processing: 3-5 business days
  • Bank processing: Allow 5-10 business days for the refund to appear in your account
You’ll receive email confirmation at each stage.

Customer Support

How can I contact customer service?
Our support team is available via: For fastest service, please include your order number in all communications.
Where is Harle Billiard Shop located?
Our headquarters and shipping center is located at:
2733 Hart Country Lane, Atlanta, US 30339
We currently operate as an e-commerce business without a physical retail store.
Do you offer product recommendations or customization advice?
Absolutely! Our team includes experienced players who can help:
  • Select the right cue for your playing style
  • Recommend case configurations for your equipment
  • Advise on maintenance and accessories
Email us with details about your needs and preferences.

Didn’t find your answer here? Our customer service team is ready to assist you. Contact us at [email protected] for personalized support with your billiard equipment needs.

Happy playing from the Harle Billiard Shop team!