Privacy Policy

Last Updated: [Insert Date]

At Harle Billiard Shop (“we”, “us”, or “our”), we are committed to protecting the privacy of professional billiard players and enthusiasts who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website harlebilliard.com or purchase our premium billiard equipment.

1. Information We Collect

We collect the following types of information to provide and improve our services to billiard professionals worldwide:

• Personal Identification Information: Name, email address, shipping address, phone number when you make purchases of our tournament-grade equipment
• Payment Information: Credit card details (processed securely through PCI-DSS compliant systems), PayPal account information for purchases of carbon fiber shafts, custom cues, and professional cases
• Transaction Data: Details about products you purchase (such as 4×8 cue cases or carbon fiber shafts) and payment amounts
• Technical Data: IP address, browser type, device information to enhance our website security for international customers
• Communication Data: Emails sent to [email protected] regarding product inquiries or payment questions

2. How We Use Your Information

Your information helps us serve professional players with the highest standards:

• Process and ship orders for premium billiard equipment worldwide (excluding some Asian countries)
• Provide customer support for specialized products like break cues and custom pool cues
• Improve our product offerings and website experience for serious players
• Prevent fraud and enhance security for high-value transactions
• Comply with legal obligations regarding international sales

3. Data Sharing and Disclosure

We respect the privacy of our professional clientele and only share data when necessary:

• Payment Processors: Share transaction details with Visa, MasterCard, JCB, and PayPal to complete your secure purchases
• Shipping Providers: Provide address information to deliver your cue cases and billiard accessories
• Legal Requirements: May disclose information if required by law regarding high-value international shipments
• Business Transfers: In case of merger or acquisition, customer data may be transferred with appropriate protections

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement professional-grade security measures to protect your data:

• 256-bit SSL encryption for all transactions (look for the padlock icon in your browser)
• PCI-DSS compliant payment processing for credit card transactions
• Regular security audits of our systems
• We never store complete payment details on our servers
• Data is stored on secure servers with limited access

5. Your Rights

As a valued customer, you have rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate information (especially important for international shipping)
• Request deletion of your data, subject to legal requirements
• Opt-out of marketing communications (though we primarily send only transaction-related emails)
• Withdraw consent for data processing where applicable

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your experience when browsing our premium products:

• Essential Cookies: Necessary for secure checkout and shopping cart functionality
• Analytics Cookies: Help us understand how professionals navigate our site to improve product presentation
• Preference Cookies: Remember your preferences for currency (USD) and language

You can control cookies through your browser settings, but this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian countries):

• Data may be transferred to and processed in the United States where our servers are located
• We implement appropriate safeguards for international data transfers
• All transactions are processed in USD as stated on our website

8. Children’s Privacy

Our website and products are directed to professional players and adult enthusiasts. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.