Shipping & Returns Policy

At Harle Billiard Shop, we take pride in delivering premium billiard equipment to players worldwide. Our shipping and returns policies are designed to provide transparency and convenience for our customers who demand professional-grade cues, cases, and accessories.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
• Free Shipping (orders over $50) – Shipped via EMS with delivery in 15-25 business days after shipment

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges Policy

We stand behind the quality of our tournament-grade equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns process for most items.

Eligibility Requirements

• Item must be in original, unused condition with all packaging
• Return must be initiated within 15 days of delivery
• Original proof of purchase required

Non-Returnable Items

Due to hygiene and customization reasons, the following cannot be returned:

• Opened packages of Billiards Ball Storage
• Custom Pool Cues (made-to-order items)
• Carbon Fiber Shafts and Cues (unless defective)
• Opened packages of Cue Balls

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Order number and purchase date
• Item(s) for return/exchange
• Reason for return

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address: 2733 Hart Country Lane, Atlanta, US 30339

Step 3: Ship Your Return

Package your item(s) securely in original packaging with:

• Return authorization number clearly visible
• Copy of original invoice

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received:

• We inspect items within 3 business days
• Exchanges: Replacement ships immediately after approval
• Refunds: Processed within 5 business days of approval

Refund Information

Approved refunds will be issued to your original payment method:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive damaged/defective products:

• Contact us within 48 hours of delivery
• Include photos of damage/defect and packaging
• We’ll arrange replacement or refund at no cost to you

International Returns

For customers outside the U.S.:

• Customer responsible for all return shipping costs
• We recommend using trackable services (DHL or FedEx)
• Customs fees and import duties are non-refundable
• Refunds issued in USD as stated on our website

For any questions about our shipping or returns policy, please contact us at [email protected].